Marketing and sales alignment is one of the biggest challenges for many businesses, yet it’s also one of the most critical components for success. A key step in bridging this gap is clearly defining what makes a lead Marketing Qualified (MQL) and ensuring it meets the criteria sales is willing to accept. When marketing and sales operate in harmony, using shared definitions and processes, leads flow through the funnel more effectively—and revenue growth from marketing investments follow.
At wonder, we’ve been implementing CRM solutions for lead tracking for almost 20 years. Here’s our step-by-step guide to defining MQLs, ensuring sales buy-in, and optimizing the lead qualification process to improve alignment and outcomes.
To align marketing and sales, start by establishing Service Level Agreements (SLAs) that outline expectations for both teams. These don’t have to be formula, binding agreements but do make sure there’s a shared understanding of lead qualification and handoff responsibilities, including:
By setting these clear definitions, both teams are aligned on what qualifies as a lead worth pursuing, creating accountability and reducing friction.
Segmenting your leads into clear categories makes it easier for marketing and sales to understand where each lead is in the buying journey. A common framework includes:
This segmentation improves targeting and ensures that marketing and sales can tailor their communication and follow-ups at each stage of the journey.
A Marketing Qualified Lead (MQL) isn’t just any contact in your CRM—it’s someone who has demonstrated clear buying intent or a need for your solution. To define an MQL, consider:
Once you’ve defined what an MQL looks like, document the criteria in your SLAs and make sure it’s communicated across both teams.
Even the best MQL criteria won’t drive results unless sales is aligned and willing to accept those leads. To ensure buy-in:
The goal is to build trust between marketing and sales. When sales knows the leads they receive are high quality, they’re more likely to act promptly and effectively.
Using marketing automation tools like HubSpot or Pardot, you can streamline the qualification process and ensure leads don’t fall through the cracks. Key strategies include:
These tools improve efficiency and allow both teams to spend more time focusing on the leads most likely to convert.
The statistics on lead follow times for B2B buyers are staggering:
21 Times Higher Within 5 Minutes:
Contacting a lead within 5 minutes makes you 21 times more likely to qualify them compared to waiting 30 minutes.
Chili Piper | Demand Conversion Platform
78% of Buyers Choose the First Responder: Research indicates that 78% of customers purchase from the company that responds to their inquiry first.
Vendasta
391% Increase in One Minute: Responding within one minute can boost lead conversions by 391%
Timely follow-up is critical for converting MQLs into SALs and opportunities. Establish SLAs for the sales team that include:
These SLAs ensure accountability and help both teams measure progress toward shared goals.
The final step in qualifying MQLs is measuring how well your process is working and making adjustments as needed. Use metrics like:
By continuously tracking and optimizing these metrics, you can improve alignment and ensure that your lead qualification process supports business growth.
At Wonder, we know that aligning marketing and sales around shared definitions and processes isn’t just a best practice—it’s a growth driver. By defining MQLs and SALs with precision, using automation to streamline handoffs, and building accountability through SLAs, you can create a lead qualification process that delivers a measurable impact on your sales pipeline. .